Refunds, clearly.

Individual purchases

Contact us within 14 days of purchase to request a refund. Tell us the product and order reference so we can locate the transaction. After a refund, stop using the product and delete the downloaded files; the refunded license and library download access end.

Membership

Membership payments are not refundable. Each month or year of membership starts when it is paid, and readings and member features are available straight away. Cancel anytime through your library: cancellation stops the next renewal, and you keep everything you paid for until the end of that period.

We always correct billing mistakes. If you were charged twice, charged after you canceled, or charged for a period you could not use because of a fault on our side, email us and we will refund that charge. A refunded or reversed payment ends access for that period and may revoke project licenses issued during it.

A product does not work as described

Email us with the product, version, device/browser and the steps that failed. We will help resolve the problem or review a refund. Nothing in this policy limits rights you have under applicable consumer law.

How to request help

Email support@nyzastore.com from your purchase email with your order reference. Approved refunds go to the original payment method. The time they appear depends on your bank or payment provider.

Other product websites and retail deals

Purchases from Sikho, independently billed Nyza apps, Apple, Google or linked retailers follow the seller’s own refund process. NyzaStore cannot refund a payment processed by another merchant account.