Business & Finance · Digital book

The Agent Boss

By Sikho

AI agents are already on your org chart, whether anyone gave them a title or not. Microsoft's 2026 Work Trend Index calls the emerging role 'agent boss' — a manager who supervises AI teammates as core job scope, inside what it calls the 'Frontier Firm.' But McKinsey's 2026 research found that while 62% of organizations are already running agents in production, only about 30% have built the governance maturity to do it safely. That gap is where careers and customer relationships get lost. The Agent Boss is a practical, evidence-based field guide for the manager caught in that gap — the VP whose title quietly grew to include 'and the agent team,' the engineering manager who inherited an autonomous coding agent with more access than anyone remembers granting it, the regional director watching AI make the case for cutting her own layer of the org chart. Through the intertwined stories of three managers — a SaaS customer-success VP, a fintech engineering manager, and a retail regional director — and grounded in named 2026 research (Microsoft's Work Trend Index, McKinsey's State of AI Trust, a CHI 2026 study on AI agent roles, and the decades-old Mayer-Davis-Schoorman trust model reapplied to machines), this book gives you the frameworks to answer the questions your job description doesn't cover yet: How much should you trust an agent, and with what? What's the difference between delegating to an agent and abdicating to one? What do you actually do in the six hours after an agent makes a customer-facing mistake? And when AI can out-schedule, out-triage, and out-code you, what is

342 minutes estimated reading

Access, enrollment and any payment are managed by Sikho. Check the current price and availability there. This title is not included in NyzaStore membership.